Last updated: 31 August 2026
You can request deletion of your personal data held by chatq at any time. This page explains how to request it and what happens next.
Email [email protected] from the email address associated with your chatq account, with the subject line “Data deletion request”. Please include:
Account owners can also delete team members, contacts, and conversations directly within chatq, and can close the entire workspace from account settings.
We verify the request comes from the account holder, then delete or de-identify the relevant data within 30 days. Some information may be retained for a limited period where we are required to keep it by law (for example, billing records), after which it is deleted.
If your data is held because a business communicates with you through chatq, that business controls your data. Please contact that business directly to request deletion; on their instruction, chatq will delete the relevant data. You may also contact us at [email protected] and we will help route your request.
When you disconnect your WhatsApp Business account from chatq, we stop processing new messages for that account and delete the stored access credentials for it. Existing conversation history is deleted according to your deletion request or your workspace's retention settings.